Refund Policy

Last updated Oct 25, 2026

We want you to be happy with what you get. Here is how refunds work, in plain English.

Services (Google, websites, listings, social, setup work)

• Every quote is free. You approve the plan before you pay anything.
• We make revisions until the work reasonably matches what we agreed on.
• If you paid and we haven't started the work yet, you get a full refund.

Custom print items (shirts, hats, magnets, cards, signs, and more)

• Nothing is printed until you approve your design and pay.
• Because each item is made just for you, approved custom items can't be returned.
• If an item arrives misprinted or damaged, tell us with a photo and we'll get it reprinted at no cost to you.

Digital PDFs

• All sales final on digital downloads. If a file is broken or won’t download, email us and we’ll send a working copy.

Supplier items (tech, gear, and business supplies)

• These items ship straight from third-party suppliers, so returns follow that supplier's return policy.
• We'll help you start the return and deal with the supplier.
• Our setup or sourcing work is covered by the Services rules above.

How to ask for a refund

Email us with your name, what you bought, and what went wrong. We'll reply as soon as we can.